Effective Date: 31 July 2026
At WaterPurification.online, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. This Returns & Refund Policy applies to all purchases made through https://www.waterpurification.online.
Return Eligibility
We accept returns for both defective and non-defective products purchased within South Africa, subject to the conditions below.
To be eligible for a return:
- The product must be new, unused, and in its original packaging.
- The return request must be submitted within 7 days of receiving your order.
- Proof of purchase or your order confirmation must be provided.
Products that have been installed, used, modified, or damaged after delivery are not eligible for return unless covered under a manufacturer’s warranty.
Exchanges
We do not offer exchanges.
If you require a different product, you may return the eligible item (subject to this policy) and place a new order separately.
Return Methods
Customers may return eligible products using any of the following methods:
- By Mail
- At a Drop-Off Location
- In Store (where applicable and by prior arrangement)
Please contact our customer support team before returning any item so we can provide the appropriate return instructions.
Return Shipping
Customers are responsible for arranging and paying for the return shipping costs unless the product was received damaged, defective, or incorrect due to our error.
Return shipping labels are the customer’s responsibility.
We recommend using a tracked and insured courier service, as WaterPurification.online cannot be held responsible for returned items lost or damaged during transit.
Restocking Fee
Approved returns for non-defective products may be subject to a 10% restocking fee, calculated on the original purchase price of the returned product.
This fee covers inspection, handling, and restocking costs.
No restocking fee will be charged where a return is due to an incorrect item supplied by WaterPurification.online or a verified manufacturing defect.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging (if applicable)
We will investigate the matter and work with you to provide an appropriate resolution.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved, your refund will be processed to your original payment method within 21 days.
Please note that the time taken for funds to appear in your account may vary depending on your bank or payment provider.
Warranty Claims
Many of the products supplied by WaterPurification.online are covered by manufacturer warranties.
Warranty terms vary by manufacturer and product.
If you believe your product has developed a manufacturing fault during the warranty period, please contact us. We will assist you in submitting a warranty claim in accordance with the manufacturer’s warranty process.
Consumer Protection
This policy is intended to complement, and not replace, your rights under the Consumer Protection Act, 2008 (Act No. 68 of 2008) of South Africa. Where the Consumer Protection Act provides greater protection than this policy, the provisions of the Act will apply.
Contact Us
If you have any questions regarding returns or refunds, please contact us before returning your item.
WaterPurification.online
Website: https://www.waterpurification.online
Returns Page: https://www.waterpurification.online/refund_returns/
Country: South Africa
Email: support@waterpurification.online
Phone: 069 575 8278